PigafettaGO (All Black Cat): deleting your account and data
1. Delete your account and all data
Without the app: email support@allblackcat.com from the address you sign in to the app with, with the subject “Account deletion”. We will delete the account within one month at the latest and confirm it by email.
In the app: Settings → Delete account… → Send a code to confirm → enter the code from the email → Delete the account for good. The account is gone immediately.
What we delete: the account, the email address, all journey copies on the server, data about signed-in devices and the account's plan history. Deleting the account in the app also removes the journeys saved on that phone.
Purchases and subscriptions: we do not touch purchases, which your Google account keeps separately. Deleting the account does not cancel a subscription. Cancel it yourself: Play Store → profile icon → Payments & subscriptions → Subscriptions.
What stays longer: server database backups for up to 7 days and technical logs for up to 30 days; after that they disappear on their own.
2. Delete selected data and keep the account
Without the app: email support@allblackcat.com from the account's address. Journeys are encrypted, so we only see their date, time, distance and duration. Give the exact date and start time of each journey you want us to delete for you.
In the app: open the journey → Delete journey from… → Delete from this phone and the server (a journey only on the server: Delete from the server). Several journeys at once: journey list → ⋮ → Select all or Select many (you can also press and hold a journey and tap the next ones) → ⋮ → Delete from…